Level the Quality of Tourism Service
Better Travel Experience

01th May 2018

News

This year, the Chongqing Municipal Commission of Tourism Development plans to conduct seven major missions.

今年,市旅發委將做好7項重點工作。

First of all, focus on the special work of “Chongqing, a city with mountains and rivers, develops after civilization”. Second, further innovate and improve the propaganda and guidance of civilized tourism. The third is to take notice of the propaganda and guidance of non-team tourists. The fourth is to persevere in promoting the "toilet revolution" in the scenic area. The fifth is to carry out in depth the "Fulfill civilization· A more cleaner Chongqing" action. Sixth, they will further promote the comprehensive improvement of the tourism environment in the whole city. At last, strengthen the training and management of tourism professionals.

一是重點抓好“山水重慶·文明同行”專項工作。二是進一步創新改進文明旅遊宣傳引導工作。三是抓好非團隊遊客的宣傳引導。四是持之以恆推進景區“廁所革命”。五是深入開展“文明在行動·重慶更潔淨”行動。六是深入推進全市旅遊環境綜合整治。七是加強旅遊從業人員管理培訓。

Qin Dingbo, deputy director of the Chongqing Municipal Commission of Tourism Development, summed up the results of the key work last year.

市旅發委副主任秦定波總結了市旅發委去年的重點工作成果。

1. Grasp positive propaganda.

一、抓正面宣傳。

Make good use of key periods, they have took advantage of all kinds of media, especially online media, increase civilized tourism, safe tourism, and rational tourism propaganda, carried out civilized notifications, civilization reminders, civilized advice, and deepened civilized tourism volunteer services. In addition, there were more than 4 million yuan invested to carry out civilized tourism text messages to remind tourists when they enter Chongqing.

抓住重點時段,發揮各類媒體尤其是網路媒體作用,加大文明旅遊、安全旅遊、理性旅遊宣傳,開展文明告知、文明提醒、文明規勸,深化文明旅遊志願服務。投入400餘萬元,開展入渝文明旅遊短信提醒。

Level the Quality of Tourism Service Better Travel Experience-1

2. Grasp the environmental improvement.

二、抓環境整治。

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Formulate relevant regulations and fully participate in the special work of "Fulfill civilization· A more cleaner Chongqing" action. Strengthen hygiene clearance, order maintenance, toilet management, improve accept and handle collection system fro complaints and and negative emotion. The year-on-year acceptance of various types of travel complaints dropped by 37.45%.

制定相關法規,全力參與“文明在行動·重慶更潔淨”專項工作,加強衛生清理、秩序維護、廁所管理,完善投訴和負面輿情收集受理和辦理機制,全年受理各類旅遊投訴同比下降37.45%。

3. Grasp facilities enhancement.

三、抓設施提升。

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Continue to grasp the "toilet revolution" in tourism, invest accumulated 932 million yuan, and 2,546 various types of tourist toilets were built. Successfully created one national 5A-level scenic spot, and another three scenic spots have entered the final sprint phase of creating 5A level scenic spots. 79 urban tourist bus routes were opened, and 6 city-level tourism distribution centers were built.

持之以恆抓旅遊“廁所革命”,累計投資9.32億元,建成各類旅遊廁所2546座。成功創建國家5A級景區1個,另有3個景區創建5A級進入最後衝刺階段。開通都市旅遊觀光巴士線路79條,建成市級旅遊集散中心6個。

4. Grasp typical demonstration.

四、抓典型示範。

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In conjunction with the Municipal Civilization Office, etc., they launched the “Finding the models for civilized tourism in rural Chongqing” and rated 40 villages, 20 towns (streets), 40 practitioners, 40 farmhouses (shops) and 20 “most beautiful tourist volunteers”,launched the “Eco-civilization Tourist Hotel” activity, and 10 star-rated hotels were awarded ecological civilization hotels.

會同市文明辦等,開展“尋找重慶鄉村文明旅遊典範”活動,評出40個村、20個鎮(街道)、40名從業者、40個農家樂(商鋪)和20名“最美旅遊志願者”。開展“生態文明旅遊飯店”創建活動,10家星級飯店獲評生態文明飯店。



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